QOT Privacy Policy

Hello. We are QOT. (known to people as QOT). Here's how we protect your data and respect your privacy.

Our role in your privacy

If you are a QOT customer or subscriber, or simply visit our website, this policy applies to you.

Our Responsibilities

If you are a registered QOT customer or a visitor to our website, we act as the “data controller” of personal information. This means that we determine how and why your data is processed.

Your Responsibilities

• Read this Privacy Policy
• If you are our customer, please also check the contracts - including the Data Processing Agreement available upon request via verhuur@qotstudent.be - between us: these may include further details about how we collect and process your data.
• If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific purpose for which it was provided to us. By submitting the information, you confirm that you have the right to allow us to process it on your behalf in accordance with this Privacy Policy.

When and how we collect data

If you are only a visitor to our website, please note that we do not collect any personal information before you request a QOT demo. We use the privacy-friendly analysis tool Plausible to perform site statistics completely anonymously.

From the moment you request a QOT demo, we start collecting data. Sometimes you provide us with information, sometimes information about you is collected automatically.

Here's when and how we do this:

DATA THAT YOU GIVEDATA THAT WE COLLECT ACTIONYou request a QOT demo Your name, email address, role in your company, etc.Contact informationWe'll call youYour phone number, name, etc.Contact informationYou use QOYour username, activity, preferencesUsage informationYou receive emails from usYour email address, name, etc.Communication detailsYou chat with us for customer supportYour name, chat history, etc.Support informationYou agree to marketing messagesYour email address, preferencesMarketing information

Types of information that we collect

• Contact details: Your name, email address, role in your company, phone number, etc.
• Financial information: Your bank account number, sorting code, credit/debit card information, etc.
• Metadata of your code repositories: The name of your code repositories/projects, APIs and databases, URLs to GitHub/GitLab files, last commit date, etc.
• Metadata for your teams: Your data sources and destinations, data types, business processes, hosting location, security measures, etc.
• Information that identifies you: Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you may be, operating system and version, etc.
• Details about how you use QOT: Your URL click paths (the path you follow through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

How and why we use your information

Data protection laws mean that we may only use your information for certain reasons and when we have a legal basis to do so. Here are the reasons for which we process your data:

• Keep QOT running:
  • Goal: Logging in and authenticating, processing payments.
  • Legal basis: Legitimate interests
• Improving QOT:
  • Goal: Product analysis, heat mapping of our site, feature testing, and session repetition.
  • Legal basis: Legitimate interests
• Customer support:
  • Goal: Inform you about changes to our service, resolve issues via live chat support, phone or email including bug fixes.
  • Legal basis: Legitimate interests
• Marketing purposes (with your consent):
  • Goal: Send you emails and messages about new features, products and services, and content.
  • Legal basis: consent

Your privacy choices and rights

Your choices

• You can choose not to provide us with personal information: You can continue to use the website and view the pages, but we cannot process transactions without personal information.
• You can block cookies by activating a setting in your browser that allows you to refuse cookies. You can also delete cookies via your browser settings: If you disable cookies, you can continue to use QOT, but certain services (such as Intercom) will not work effectively.
• We will inform you (before collecting your information) if we intend to use your information for marketing and if third parties are involved: You can opt out of marketing by emailing us at verhuur@qotstudent.be.

Your rights

You can exercise your rights by emailing us at verhuur@qotstudent.be.

This includes the right to ask us for additional information about:

• The categories of data that we process
• The purposes of data processing
• The categories of third parties to whom the data may be disclosed
• How long the data is stored (or the criteria used to determine that period)
• Your other rights with respect to our use of your information

We will provide you with the information within one month of your request, unless this would affect the rights and freedoms of others (for example, another person's confidentiality or intellectual property rights). We will inform you if we are unable to fulfil your request for that reason.

• You have the right to access information that we hold about you:
• You can object to the use of your data for profiling or making automated decisions about you: We may use your information to determine whether to inform you about information that may be relevant to you (for example, customizing emails to you based on your behavior). Otherwise, we will only do this to provide the QoT service to you.
• You have the right to have us corrected if we have inaccurate personal information about you:
• We will provide you with a copy of your data in CSV or JSON format so that you can provide it to another service: If you ask us and it is technically possible, we will transfer the data directly to the other service for you. We will not do this to the extent that we need to disclose information about another person.
• You have the right to transfer your data to another service:
• You can do this by asking us to erase any personal information that we hold about you if it is no longer necessary for us to keep it for your use of QOT:
• You have the right to be “forgotten” by us:
• Please inform us first so that we have the opportunity to address your concerns: If we fail to do so, you can file a complaint with the data protection authority in your country.

How secure is the information we collect?

We have physical, electronic, and control measures to protect and secure the information we collect.

And don't forget:

• You provide personal information at your own risk: unfortunately, no data transfer is 100% secure
• You are responsible for your username and password: keep them secret and safe!
• If you suspect that your privacy has been violated, please contact us immediately at verhuur@qotstudent.be

Where do we store the data?

The personal information that we collect is primarily stored on our Amazon Web Services servers in Ireland. Since we are a remote company, we process data in the countries where we live (including Belgium, France, Netherlands, Poland, Portugal, South Africa, United Kingdom, United States) and in any data processing facility operated by the third parties identified below.

By submitting your personal information, you consent to this transfer, storage, or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as set out in this Privacy Policy.

How long do we keep your data?

We will stop actively using personally identifiable information about you within 3 months from the last time you used QOT. We will remove your personal information from our archives no later than 6 years from the last time you used QOT or as agreed with you in a separate contract.

Third parties who process your data

Tech companies often use

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